Problem solving and decision making

  • Time icon 2 days
  • Price icon €995.00
  • 4-12 participants
  • Improve your problem analyses skills
  • Improve your insight into the various interests of stakeholders
  • This course is based on learning by doing - work on your own casuistics
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Learn how to take the right decisions

You work at the management level and want to increase your creativity in problem solving by applying a structured approach to problems, and as a result learn how to take better decisions.

Download brochure - PDF

Your results after Problem solving and decision making

By the end of the course, you will be able to:

  • Select and define problems, assessing their wider consequences and impact
  • Assess different stakeholder perspectives, risks and barriers to action
  • Take informed decisions and feel comfortable dealing with uncertainty and ambiquity
  • Contribute confidently to group decision making
  • Analyse problems to identify root causes
  • Identify realistic solutions to achieve continuous improvement
  • Apply a creative approach in the development of these solutions

Content of Problem solving and decision making

As the world becomes more complex and our work increasingly interdependent, solving problems and making decisions is more challenging than ever before. It involves an active interest in what drives stakeholders in and around the decision making unit. Using a structured approach to problem solving enables you to broaden your range of creative solutions and ultimately make higher quality decisions.

The course covers the following subjects:

  • Decision making in groups
  • Selecting the problem to solve
  • Choosing the approach
  • Problem environment: stakeholder analysis
  • Defining the problem (SMART)
  • Data collection
  • Identify causes
  • Root cause analysis
  • Converging and selecting the cause to focus on (Pareto analysis)
  • Solutions: generating ideas
  • Designing solutions
  • Decision making

This course is based on learning by doing. We accelerate the learning process through interactive homework assignments, presentations, group excercises, buddy coaching, discussions, personal case studies and action planning. By engaging your manager you will get sustainable results.

Keep developing your soft skills with New Heroes

Upon completion of your training you will receive 6 months of access to the online platform New Heroes, where you can continue working on your skills in the field of personal strength, communication and leadership. Everything at your own pace, wherever and whenever you want. Visit for more information.



Online kick-off

The online kick-off, in which you review your work situation and determine your learning goals, takes place in the digital learning environment, You will start the workplace tasks relevant to your personal work situation seven days before commencement of the training course.


Training days

The total duration of the training course is 5 weeks. The training course consists of a goal-setting online kick-off and 2 blocks of 1 day. Your time investment is approximately two hours of self study per week: theoretical and practical through the MijnSN learning community.

Online start

  • Seven days before block 1

Block 1 and 2

  • 1 day from 9.30 AM till 5.00 PM
Group size


The maximum group size for the training course is 12 participants.



On completion of the training course and subject to attendance and active participation, Schouten & Nelissen will award a certificate. Our certificates are highly regarded in the business community.

Dates & Locations

Select a startdate

  • Tue. 24 March 2020
    Lesson days and times
    • Tue. 24 March 2020
      09:30 - 17:00
    • Tue. 14 April 2020
      09:30 - 17:00

    BCN Utrecht (Daltonlaan)
    Daltonlaan 100
    3584 BJ UTRECHT

    • You may take an option for 2 weeks without any obligations.
  • Mon. 02 November 2020
    Lesson days and times
    • Mon. 02 November 2020
      09:30 - 17:00
    • Mon. 23 November 2020
      09:30 - 17:00

    Regardz La Vie Utrecht
    Lange Viestraat 351
    3511 BK UTRECHT

    • You may take an option for 2 weeks without any obligations.


Training course 

The training course costs € 995,00 (excluding 21% VAT). 

Do you follow the course privately or via a VAT-exempt organization (for example the government, healthcare or financial institution)? We offer you the possibility to pay no VAT over the course that you would like to register for and also over those items that are inextricably connected to this specific course. If you chose for the VAT-exempt option, the investment in your course will be € 1094,50. This option can be selected on the registration form found online, or you can indicate this during your personal registration over the telephone.

Course material

During the course, study material will be used. Additional costs of € 87,00 (excluding VAT) will be charged.

You will receive:

  • NewHeroes 6 months license
  • Material package
  • Learning environment
  • Making Difficult Decisions
  • Decision Making & Problem Solving

The package also contains specific material used in this training course, such as: hand-outs, personal license for the learning community and online tests/scans. You will receive 6 months of access to the New Heroes online platform. If you are already in possession of the above literature or for any other reason do not want us to supply the literature, please indicate this in the comments field on the online registration form or during your telephone registration.

Catering and facility costs

Facility costs, coffee/tea and an extensive buffet lunch costs € 140,00 (excluding VAT).


You will receive an invoice upon receipt of your enrollment form. Please insure payment is settled within 30 days or before start of the training, at the latest.



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You may take an option for 2 weeks without any obligations.
Prisca Egter van Wissekerke
Advice? +31 (0)418 688 510

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