Essential communication skills

Strong communication starts with yourself, whether it’s at work or beyond. Everyone stands to benefit from effective communication skills training. During our one-day communication skills course, we show you how to get more out of interactions with others in the workplace. You gain a deeper understanding of how others perceive you and learn techniques to minimise miscommunication.

Throughout the course, you gain practical insights, exercise your communication skills and feel the impact right away. In just one day, you become a master of listening, asking probing questions and giving feedback. The course covers verbal as well as non-verbal communication topics. It also includes topics like intonation, projection and body language.

The following subjects are covered:

• Practising valuable techniques such as listening and asking probing questions
• Understanding how verbal and non-verbal communication reinforce one another
• Learning to give constructive feedback
• Bringing structure to conversations

• You are aware of your communication style and what it projects to others
• You are more easily understood, with less miscommunication
• You listen actively and ask the right questions at the right times
• You give feedback to others more effectively
• You strengthen your message with focused non-verbal communication