Conflict management

  • Time icon 4 days
  • Price icon €2,395.00
  • 4-10 participants
  • See the bright side of conflicts: Seize the opportunities!
  • Effectively handle conflicts and differences of opinion
  • Be the boss of your own emotions and those of others
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Summary

Change conflicts into a positive direction

Target audience

Conflicts are a recurring theme in your work. Perhaps they are something you tend to avoid. Now, you want to learn how to deal with resistance, differences of opinion and conflicts. You are searching for the right approach to practise and improve your conflict skills.

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Your results after Conflict management

  • You know your behaviour and personal style during conflicts
  • You can weigh your actions more rationally
  • You take a positive view of conflicts and see the opportunities they provide
  • You spot conflicts, handle them effectively and start a discussion about them
  • You steer conflicts more intentionally in the right direction
Program

Content of Conflict management

This training teaches you your personal style of conflict management. What is your style of ‘fighting’, both physically and verbally? Learn to use various styles depending on the situation and the individuals involved. Gain insight into how conflicts arise and run their course, and learn practical applications for your own work. Then you can steer conflicts in the right direction.

During a simulation game, you discover how minor conflicts arise. Through role play, you experiment with new insights and alternative strategies. During day two of the training, you work with a martial arts expert who teaches you the parallels between your physical fighting style and your approach to verbal dialogues and discussions.

You will receive plenty of feedback and come face to face with your own behaviour.

The following subjects are covered: 

  • The iceberg of individuals and their personalities
  • The influence of (non-verbal) communication on interaction  
  • Various conflict styles
  • Giving feedback
  • Powerful compliments
  • Recognising and dealing with conflicts

 

New Heroes

During this training you get access to the online platform New Heroes. You will get to work actively with some assignments from the New Heroes learning trips. You can also continue to work on your own personal strength, communication and leadership skills on your own initiative. Everything at your own pace, wherever and whenever you want. 

Program

Intake

Start and end measurement

This course improves your skills. We can guarantee that. How? Before you start your course, you take a scan. This determines your starting level and helps set the right goals. You receive a personal report. That way, you know exactly where you stand, what you want to accomplish, and how to get there. Your trainer helps you to focus and develop, in order to reach your full potential. After your training is done, you take another scan. This end measurement shows how much you’ve grown, and where you can still develop your skills further.

Program

Course days

The total duration of the training course is 8 weeks. The training course consists of an online kick-off and 2 blocks of 2 days. Your time investment is approximately 2,5 hours of self study a week: theoretical and practical through the MijnSN learning community.

Block 1 and 2

  • day 1 from 9.30 AM till 5.00 PM
  • day 2 from 9.30 AM till 5.00 PM
Mentor

Mentor

Real learning starts with the practical application of what you have learned. You will commence several practical assignments within your own organization, selecting a mentor to supervise and stimulate your learning process - before the first meeting. The mentor could be your manager or a (senior) colleague. For more information on the mentor's role please visit www.sn.nl/mentor. After three weeks you will take your experiences in this regard to the next meeting.

Group size

Participants

The maximum group size for the training course is 10 participants.

Certificate

Certificate

On completion of the training course and subject to attendance and active participation, Schouten & Nelissen will award a certificate. Our certificates are highly regarded in the business community.

Datas & Locations

Select a startdate

  • Mon. 14 September 2020
    UTRECHT
    Lesson days and times
    • Mon. 14 September 2020
      09:30 - 17:00
    • Tue. 15 September 2020
      09:30 - 17:00
    • Mon. 05 October 2020
      09:30 - 17:00
    • Tue. 06 October 2020
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Tue. 27 October 2020
    ROTTERDAM
    Lesson days and times
    • Tue. 27 October 2020
      09:30 - 17:00
    • Wed. 28 October 2020
      09:30 - 17:00
    • Tue. 17 November 2020
      09:30 - 17:00
    • Wed. 18 November 2020
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Thu. 12 November 2020
    EINDHOVEN
    Lesson days and times
    • Thu. 12 November 2020
      09:30 - 17:00
    • Fri. 13 November 2020
      09:30 - 17:00
    • Thu. 03 December 2020
      09:30 - 17:00
    • Fri. 04 December 2020
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Wed. 16 December 2020
    AMERSFOORT
    Lesson days and times
    • Wed. 16 December 2020
      09:30 - 17:00
    • Thu. 17 December 2020
      09:30 - 17:00
    • Wed. 06 January 2021
      09:30 - 17:00
    • Thu. 07 January 2021
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Mon. 18 January 2021
    EINDHOVEN
    Lesson days and times
    • Mon. 18 January 2021
      09:30 - 17:00
    • Tue. 19 January 2021
      09:30 - 17:00
    • Mon. 08 February 2021
      09:30 - 17:00
    • Tue. 09 February 2021
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Thu. 11 February 2021
    ROTTERDAM
    Lesson days and times
    • Thu. 11 February 2021
      09:30 - 17:00
    • Fri. 12 February 2021
      09:30 - 17:00
    • Thu. 04 March 2021
      09:30 - 17:00
    • Fri. 05 March 2021
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Tue. 16 March 2021
    AMSTERDAM
    Lesson days and times
    • Tue. 16 March 2021
      09:30 - 17:00
    • Wed. 17 March 2021
      09:30 - 17:00
    • Tue. 06 April 2021
      09:30 - 17:00
    • Wed. 07 April 2021
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Thu. 08 April 2021
    UTRECHT
    Lesson days and times
    • Thu. 08 April 2021
      09:30 - 17:00
    • Fri. 09 April 2021
      09:30 - 17:00
    • Thu. 29 April 2021
      09:30 - 17:00
    • Fri. 30 April 2021
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
  • Mon. 10 May 2021
    EINDHOVEN
    Lesson days and times
    • Mon. 10 May 2021
      09:30 - 17:00
    • Tue. 11 May 2021
      09:30 - 17:00
    • Mon. 31 May 2021
      09:30 - 17:00
    • Tue. 01 June 2021
      09:30 - 17:00

    Location
    Volgt zo spoedig mogelijk

    • You may take an option for 2 weeks without any obligations.
Investment

Investment

If a course day is given virtually, the facility costs will be canceled.

Training course 

The training course costs € 2395,00 (excluding 21% VAT). 

Do you follow the course privately or via a VAT-exempt organization (for example the government, healthcare or financial institution)? We offer you the possibility to pay no VAT over the course that you would like to register for and also over those items that are inextricably connected to this specific course. If you chose for the VAT-exempt option, the investment in your course will be € 2634,50. This option can be selected on the registration form found online, or you can indicate this during your personal registration over the telephone.

Course material

During the course, study material will be used. Additional costs of € 114,95 (excluding VAT) will be charged.

You will receive:

  • Learning environment
  • NewHeroes 6 months license
  • Material package

The package also contains specific material used in this training course, such as: hand-outs, personal license for the learning community and online tests/scans. You will receive 6 months of access to the New Heroes online platform. If you are already in possession of the above literature or for any other reason do not want us to supply the literature, please indicate this in the comments field on the online registration form or during your telephone registration.

Catering and facility costs

Facility costs, coffee/tea and an extensive buffet lunch costs € 280,00 (excluding VAT). If a course day is given virtually, the facility costs will be canceled.

Payment

You will receive an invoice upon receipt of your enrollment form. Please insure payment is settled within 30 days or before start of the training, at the latest.

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You may take an option for 2 weeks without any obligations.
Wieneke Wegeling
Advice? +31 (0)418 688 510
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