Problem solving and decision making (also online)

  • Time icon 2 days
  • Price icon €995.00
  • 4-12 participants
  • Turn problems into smart decisions
  • Improve the quality of your decision-making process
  • Feel more confident when facing tough decisions
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Involve others and make better decisions

Target audience

If you want to make better decisions, you will need to step up your game when it comes to creatively solving problems. But how do you go about this? By employing a more structured approach, you will be good to go! So sign up for this course, we promise you won’t regret that decision.

Virtual classes or classes on location: you make the choice

Our main goal is that you continue your development by attending trainings, in a way that suits you best. As of June 1, you can opt to enroll in a training on location. We will make sure the training environment is safe, taking into account the rules that are set out by our government regarding hygiene and safety. You can read all about these measures here:

If you prefer to train virtually, we cater to this wish as well. In our Virtual Classroom you will meet your trainer and co-participants. We have made one alteration: a training that is originally planned in one day, will be divided into two sessions of 4 hours each. This way you will not spend a whole day behind your computer and it will ensure you stay fit and alert. After your final registration in our systems, the extra session of 4 hours will be planned by the trainer, in consultation with you and the other participants in your group.

We guarantee you will get the same quality and results from a virtual training, as you would have obtained by training on location. For more information please check: Should you have any additional questions, please contact us at 0418 688 510) or at We’d be happy to help you.

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Your results after Problem solving and decision making (also online)

  • You approach problems and decisions systematically
  • You identify the (root) causes of problems
  • You turn problems into good decisions 
  • You feel more comfortable with informed decisions
  • You effectively involve others in the decision-making process

Content of Problem solving and decision making (also online)

Although decisions are a pivotal part of our life, it isn’t that easy to make them. They are complex in nature, and have a tendency to affect those around us, shape our life and our career and the way teams and organisations function. This means they are not to be ignored, or to be taken lightly of course!

Therefore this course presents (the solutions to) these problems and decisions in a systematical manner. It allows you to learn how to think more thoroughly about them, how to get others on board and also how to turn them into good decisions. Alleviating your frustrations and making you more confident when tackling them in the future. 

The following subjects are covered:

  • Decision making in groups
  • Selecting the problem to solve
  • Choosing the approach
  • Problem environment: stakeholder analysis
  • Identify causes
  • Root cause analysis
  • Solutions: generating ideas
  • Designing solutions
  • Decision making

New Heroes

During this training you get access to the online platform New Heroes. You will get to work actively with some assignments from the New Heroes learning trips. You can also continue to work on your own personal strength, communication and leadership skills on your own initiative. Everything at your own pace, wherever and whenever you want. 



Start and end measurement

This course improves your skills. We can guarantee that. How? Before you start your course, you take a scan. This determines your starting level and helps set the right goals. You receive a personal report. That way, you know exactly where you stand, what you want to accomplish, and how to get there. Your trainer helps you to focus and develop, in order to reach your full potential. After your training is done, you take another scan. This end measurement shows how much you’ve grown, and where you can still develop your skills further.


Course days

The total duration of the training course is 6 weeks. The training course consists of an online kick-off and 2 blocks of 1 day. Your time investment is approximately two hours of self study a week: theoretical and practical through the MijnSN learning community.

Block 1 and 2

  • 1 day from 9.30 AM till 5.00 PM


Real learning starts with the practical application of what you have learned. You will commence several practical assignments within your own organization, selecting a mentor to supervise and stimulate your learning process - before the first meeting. The mentor could be your manager or a (senior) colleague. For more information on the mentor's role please visit After three weeks you will take your experiences in this regard to the next meeting.

Group size


The maximum group size for the training course is 12 participants.



On completion of the training course and subject to attendance and active participation, Schouten & Nelissen will award a certificate. Our certificates are highly regarded in the business community.

Dates & Locations

Select a startdate

  • Mon. 02 November 2020
    Lesson days and times
    • Mon. 02 November 2020
      09:30 - 17:00
    • Mon. 23 November 2020
      09:30 - 17:00

    Regardz La Vie Utrecht
    Lange Viestraat 351
    3511 BK UTRECHT

    • You may take an option for 2 weeks without any obligations.
  • Mon. 02 November 2020
    Lesson days and times
    • Mon. 02 November 2020
      09:30 - 17:00
    • Mon. 23 November 2020
      09:30 - 17:00


    • You may take an option for 2 weeks without any obligations.
  • Tue. 23 March 2021
    Lesson days and times
    • Tue. 23 March 2021
      09:30 - 17:00
    • Tue. 06 April 2021
      09:30 - 17:00

    BCN Utrecht (Daltonlaan)
    Daltonlaan 100
    3584 BJ UTRECHT

    • You may take an option for 2 weeks without any obligations.


If a course day is given virtually, the facility costs will be canceled.

Training course 

The training course costs € 995,00 (excluding 21% VAT). 

Do you follow the course privately or via a VAT-exempt organization (for example the government, healthcare or financial institution)? We offer you the possibility to pay no VAT over the course that you would like to register for and also over those items that are inextricably connected to this specific course. If you chose for the VAT-exempt option, the investment in your course will be € 1094,50. This option can be selected on the registration form found online, or you can indicate this during your personal registration over the telephone.

Course material

During the course, study material will be used. Additional costs of € 92,01 (excluding VAT) will be charged.

You will receive:

  • Learning environment
  • NewHeroes 6 months license blended
  • Material package
  • Smart Choices

The package also contains specific material used in this training course, such as: hand-outs, personal license for the learning community and online tests/scans. You will receive 6 months of access to the New Heroes online platform. If you are already in possession of the above literature or for any other reason do not want us to supply the literature, please indicate this in the comments field on the online registration form or during your telephone registration.

Catering and facility costs

Facility costs, coffee/tea and an extensive buffet lunch costs € 140,00 (excluding VAT). If a course day is given virtually, the facility costs will be canceled.


You will receive an invoice upon receipt of your enrollment form. Please insure payment is settled within 30 days or before start of the training, at the latest.



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You may take an option for 2 weeks without any obligations.
Prisca Egter van Wissekerke
Advice? +31 (0)418 688 510
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